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College and the AFY partner to offer Bilingual Customer Service program
For immediate release - Monday, December 5, 2016
WHITEHORSE - Yukon College and the Association franco-yukonnaise (AFY) have been working in partnership to offer a new 13-week Bilingual Customer Service program starting in January 2017. The pilot program is aimed at French speakers who would like to take on front-line roles in tourism or other service industries in Yukon.
Students in this program will become familiar with the basics of customer service in a bilingual setting, improve workplace essential skills and cap it off with a short work placement. Students will learn workplace English with a bilingual instructor.
"A program such as this was one of the proposed outcomes of our 2014 study on skills development needs in Yukon," said Isabelle Salesse, Executive Director at the AFY. "The delivery of the program is based on an integrated approach that will help adults improve their skills in the areas of client services and workplace readiness, and will help meet the needs of tourism operators who are seeking bilingual employees."
The 2011 Census shows that Yukon places third in Canada, behind Quebec and New Brunswick, with 13.3% of the population identifying as bilingual-capable (4,510 people).
"We are pleased to join the Association franco-yukonnaise in offering this pilot program to meet the needs of both French-speaking Yukoners and tourism operators," said Dr. Karen Barnes, President and Vice Chancellor at Yukon College.
There are 10 places available in the Bilingual Customer Service program. The deadline to apply to Yukon College is Friday, January 13, 2017. The program begins on Tuesday, January 24, 2017. Please contact Stéphanie Bourret, Education Manager at the Association franco-yukonnaise at 867 668-2663 #220 or
sbourret@afy.yk.ca for more information.
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Media Relations
Michael Vernon
Yukon College - Communications
867 668-8786
867 332-4722
mvernon@yukoncollege.yk.ca
Maude Prévost
Marketing & Communications Officer
Association franco-yukonnaise (AFY)
867 668-2663 extension 853
marketing@afy.yk.ca
Merci au ministère du Tourisme et de la Culture du Yukon, à l’Aurore boréale et aux autres organismes et individus qui nous ont permis d’utiliser leurs photos.
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